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Comments from Our Customers

"Sullivan Plumbing converted our home heating system from a steam-based system to a hot-water system and in the process replaced our old furnace with a new high-efficiency furnace that provides the hot water for the radiator system and for our home water usage. After the conversion, our gas usage was reduced by over 40% in the winter heating months and 50% in the non-heating summer. Our project was completed in a timely manner. We were pleased with the professionalism shown by all Sullivan personnel who worked on our project—the employees took great care to ensure nothing was damaged in the removal of the old furnace and installation of the new one and cleaned thoroughly when done. Kenwood Sullivan explained the project in layman terms and responded promptly when we had questions and in the one instance when a follow-up visit was required. We have no regrets about using Sullivan Plumbing for our project."

Pat Hoey

"It is a pleasure to recommend Sullivan Plumbing to anyone who is interested in thoughtful advice, excellent workmanship and fair cost. I have had the installation of an EnergyStar boiler for our residence, plus a number of plumbing installations in our kitchen and 3 bathrooms. In my parents' home in Urbana, Sullivan Plumbing installed an EnergyStar furnace and central air conditioning unit. The work was conducted in a timely manner and the workmanship was simply excellent. When I had the boiler work inspected by the city, the inspector remarked that if 'Sullivan did the work it was done right.' This is a company who values craftsmanship in their work and service to their customers."

Dr. Michael J. Plewa, Professor of Genetics
Department of Crop Sciences University of Illinois at Urbana-Champaign

"We have had an outstanding experience every time we've called Kenwood and Sullivan Plumbing and Heating for help. They've responded instantly when we've had leaks preventing water damage and been willing to do any size job. They took the initiative to give us a thorough evaluation of the systems in our home and estimates of what it would cost to correct shortcomings, along with options depending on how far we wanted to go. Sullivan recently replaced our entire heating and A/C system and did a high-quality job from start to finish. The people of Sullivan are extremely competent, and very pleasant to work with. We not only recommend them highly but will continue to use them for all our plumbing and heating needs in the future."

Jeanene and Rick Stephens

"Sullivan—my choice for installation and service for 30 years. Responsiveness, reliability and friendliness have all been outstanding. They get the job done in a timely manner, clean up and check back to confirm that everything is working satisfactorily. I would highly recommend Sullivan Plumbing to all—an excellent company and crew!"

Diana Reed

"More than once I have had to call on Sullivan Plumbing for an emergency repair—a disabled sump pump and a whole house generator system that was most likely sabotaged by a furry critter seeking a warm spot to nest over the winter. Each time, they responded immediately, and with the generator system even coordinated with the insurance adjuster making the entire replacement process quick and easy."

Pam Voitik

"We chose Sullivan Plumbing to replace our ancient steam boiler with a new hot water system in the fall of 2006. We received estimates from three different local firms but decided to go with Sullivan because of the care that went into the estimate process. Mr. Sullivan, himself, inspected our old heating system and spent a good deal of time answering all of our questions about hot water and steam heating systems. He was by far the most thorough, knowledgeable, and informative of all the representatives who provided us with estimates. Other representatives were too quick (in and out in 15 minutes), or too slick ('Here's what you need.'). Mr. Sullivan gave us options, and explained the pros and cons of the options. All the Sullivan Plumbing employees were polite, efficient, tidy, and happy to explain different aspects of the process. The removed the old system and put in the new one in a day and a half, and made follow-up calls to insure everything was working. In short, Sullivan Plumbing did an outstanding job from start to finish."

Pat Vargas

"If you're looking for service-oriented professionals and problem solvers, Sullivan Plumbing is the place to go! The staff took our complicated heating system, suggested modifications that others couldn't figure out, and revamped our system so that it was efficient and functional. Not only that, but they're readily available for follow-up service and questions."

Alice Faron

"When my old furnace quit working in the winter of 2006, Kenwood Sullivan responded by immediately coming to my home to assess the situation. After taking concise interior measurements, and evaluating existing insulation values, he advised me on the size and type of unit I needed and explained, in detail, the efficiency ratings on various models he offered.

The pricing was extremely competitive and the installation crew was top-notch. It was obvious from the moment they arrived that they were highly trained professionals with the customer's best interest in mind. In fact, competitive pricing and quality of the workforce was the deciding factor in going ahead and replacing my central air conditioning unit at the same time.

Thanks to Sullivan Plumbing Company, my home is now more comfortable and more efficient than it has ever been."

Rich Hensler

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